Tri‑Power offers Smart Power motors in an 0.8 Nm pull‑wand motor for small shades, 1.1 Nm, 3 Nm and 10 Nm ratings for interior shades, and AC motors in 20 Nm and 50 Nm ratings for exterior applications.

The 1.1 Nm motor suits lightweight roller shades and is comparable to a 1 Nm battery motor that can lift roughly 5–7 kg (11–15 lb) on a 38–50 mm tube. 3 Nm motors are intended for medium‑weight shades; 10 Nm motors handle larger interior shades. 20 Nm and 50 Nm AC motors drive large or heavy exterior shades. Actual lift capacity depends on shade design, tube diameter and fabric weight; consult our engineering team for project‑specific recommendations.

Yes. Smart Power motors can be connected to a 20–24 V DC power panel using only
the black and red wires. Each motor should have at least 0.5 A available.

When wired directly, do not connect the Smart Power Hub. The hub is used only for
Smart Power bus installations.

Smart Power motors must be powered by the Tri‑Power 65 W power supply when
used with the Smart Power Hub. Use only Tri‑Power‑branded USB‑C motor cables to
ensure proper communication.
While charging the motor’s internal battery, any standard USB‑C cable and 5 V charger
can be used. *Charge time overnight

Yes. The lead from the motor head to the splice is a proprietary Smart Power cable supplied in 6‑ft (1.8 m) and 12‑ft (3.6 m) lengths. When shortening a run, trim only the three‑conductor end and do not cut or remove the USB‑C plug, as it is required for Smart Power functionality. Always use genuine Tri‑Power motor cables and connectors. If you need custom lengths or have installation questions, please consult our support team.

Yes. Tri‑Power motors can be integrated with most third‑party automation platforms including Control4, Josh AI, Google Home and others—via the Bond Bridge or Bond Bridge Pro devices. See bondhome.io for details on compatible bridges.

No. Three‑way bus connectors simplify installation, but any suitable wire connector
(e.g. wire nuts) may be used. When not using the Tri‑Power connector, reinforce the
splice with electrical tape for security.

No. Tri‑Power exterior motors are AC‑powered and must be connected to 120 V.
They do not connect to the Smart Power Hub.

Smart Power motors use a 3‑wire 18/3 cable that can be run up to 500 ft (152 m) per branch. We recommend a loop‑and‑splice method for bus connections; Tri‑Power three‑way connectors simplify the process but are not required. For runs up to 500 ft (152 m) from the hub or bus, use a shielded 18/3 cable. The Smart Power bus supports daisy‑chain, star, tree or hybrid wiring layouts; each bus port on the hub can support up to 500 ft of cumulative wiring.

To pair a new remote: (1) Wake the motor by pressing its program (Prg) button; the
LED will blink. (2) On the remote, press the Prg button once to start pairing; the motor
will jog. (3) Press the Prg button again to confirm pairing; the motor jogs again.
Depending on your remote model, pairing sequences may vary. Please refer to the
programming video for your specific motor and remote.

Limit setting allows the motor to stop automatically at the top and bottom of the
window.

1. Move the shade to the desired upper limit using the Up button, then press the Favorite
   (Fav) and Up buttons together for 2 seconds; the motor will jog.
2. Move the shade to the desired lower limit using the Down button, then press the Fav
   and Down buttons together for 2 seconds; the motor will jog again.

These actions save the upper and lower stopping points. Always set limits before using
favorite positions or automation.

Yes. If the shade travels opposite your remote buttons, you can reverse the direction.

If limits are set, press the Prg button on the motor, then press the Up and Down
buttons briefly on the remote; the motor will jog and reverse.
After reversing, re‑check limit positions and reset them if necessary.

If limits are not set, press and hold the Up and Down buttons simultaneously for
2 seconds; the motor will jog and change direction.

Yes. The lead from the motor head to the splice is a proprietary Smart Power cable supplied in 6‑ft (1.8 m) and 12‑ft (3.6 m) lengths. When shortening a run, trim only the three‑conductor end and do not cut or remove the USB‑C plug, as it is required for Smart Power functionality. Always use genuine Tri‑Power motor cables and connectors. If you need custom lengths or have installation questions, please consult our support team.

To enable one‑touch mode (tap‑to‑move) or constant‑touch mode (hold‑to‑move),
press the Prg button followed by the Stop button twice (Prg + Stop + Stop). The motor
will jog, and the LED colour will change to indicate the new mode.

Move the shade to the desired intermediate position, then press the Fav and Stop
buttons together for 2 seconds. The motor will jog, confirming the favorite position.
To use the favorite position, press the Fav button once. To clear it, repeat the Fav +
Stop sequence for 2 seconds.

Obstacle detection stops the motor when an object is encountered.

• To enable the obstacle detection mode, press Prg + Up + Stop. The motor’s LED will
  flash blue.
• To disable the mode, press Prg + Prg + Stop + Stop; the LED will flash orange.

By default, obstacle detection is enabled on most motors.

With obstacle detection enabled, you can select sensitivity levels 1–5.
Press Prg + Up + Up to cycle through sensitivity levels (the motor jogs and flashes to
indicate the current level). Level 1 is least sensitive; level 5 is most sensitive.
Alternatively, press Prg + Prg + Stop + Up to cycle through the same levels. Always test
sensitivity with the shade and tube installed.

The Tri‑Power pull‑wand motor is a 0.8 Nm battery‑powered unit designed for small
shades. Pull the wand gently to raise or lower the shade; release to stop. The wand can
also be used to wake the motor from sleep mode for programming.
For programming steps, refer to the pull‑wand motor’s instruction video or contact the
support bot.

Plug any standard USB‑C cable into the motor’s charging port and connect it to a 5 V USB charger. The LED on the motor will indicate charging status. A full charge typically takes several hours, depending on the battery size.

First, check the battery in the remote and ensure the motor’s battery is charged. If the
motor still does not respond, perform a factory reset by holding the motor’s program
(Prg) button for 16 seconds until the motor jogs four times.

After resetting, re‑pair the remote and re‑set the limits. If issues persist, contact our
support bot at 802‑689‑1199 for assistance.